Customers of participating retailers receive special package labels that allow them to enter returns packages in more than 150 million postal access points-including personal mailboxes-for their postal carrier to pick up.Ĭonsumers also can drop the package off at their local U.S. UPS Returns Flexible Access utilizes the Postal Service's Parcel Return Service, combined with UPS's own drop-off locations and delivery network.
Use of the service has helped enable growth for its business and allowed the retailer to provide a higher level of service to its customers, notes Terry Rowinski, vice president of operations for BuySeasons. UPS began testing the service last year with a few retailers such as BuySeasons, an Internet-based retailer of costumes and party supplies. Postal Service (USPS) location or personal mailbox as well as any UPS location nationwide. Package delivery company UPS has launched UPS Returns Flexible Access, a new service with a label that allows consumers to drop returns at any U.S.
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